--> bicyclebusiness - Warranty & Returns Policy
 

Returns

There are three options available for our customers who would like to return a product 

  1. Exchange
    If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item.
  2. 30 day Money Back Guarantee *
    If for any reason you are not completely satisfied with your purchase upon receipt you have 30 day right of exchange*.
  3. Credit Note
    The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from Bicycle Business retail stores or our online website. Credit notes cannot be exchanged for cash however.

*Restrictions and Exceptions
As a result of copyright laws a refund or exchange is only available if the goods are faulty or factory sealed or unused.

CDs
DVDs
underwear -  or under garmets including cycle shorts & bib shorts
Consumables - including food and supplements

We offer a 30 day Money Back Guarantee, if a you have original proof of purchase receipt from any of our Stores or our online website. (All purchases instore purchases and website sales include a copy of invoice, please make sure you keep this receipt for proof of purchase)

Warranty Policy

All products purchased from any of our stores or from our Bicycle Business webstore are covered by our miniumn 12 month guarantee.

The Consumer Guarantee Act (NZ) and Fair Trading Act (NZ) provide the basis for Bicycle Businesses warranty policy. For piece of mind to all our customers we extend 30 day money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.  If you receive a faulty product we will replace or repair the item. AT OUR DISCRETION Whilst most items will be covered by our Bicycle Business guarantee, some items will be covered by manufacturer warranty.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Bicycle Business. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

 

  • Parts and accessories
    Parts and accessories have  a 12 month warranty on manufacturers faults and will be replaced if this is deemed to be so. A printed proof of purchase must be brought in for the warranty to be applicable.
  • Bikes
    Typically bikes have a generic warranty of 5 years on the frame, and 12 month warranty on the working parts excluding wheels and tires. These terms typically change as the suspension of the bike increases. Warranty policies can differ between the numerous brands we sell. For specific warranty information please refer to our brands websites:

    Jamis Bicycles
    Bauer Bikes
    Turbo Bikes
    GT Bicycles
    Cannondale
    Rocky Mountain